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Even with entry documents several times, these were constantly denied rather than explanation. Help is unhelpful, and also the pro required help resolve the situation. The player verified getting her profits, plus the ailment try noted since the solved.

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Despite provided all the needed paperwork to have KYC and you will AML checks, the newest withdrawal procedure had been lengthened for about four days. The new gambling establishment had kept introducing the fresh Phoenix Forge game investigatory conditions, stretching the process outside the typical timelines. After our team got intervened and you can contacted the brand new local casino to possess clarification, the ball player confirmed your withdrawal had been acknowledged and the financing had been acquired.

The situation are solved since the pro verified acquiring all of the pending repayments, like the final 644 Euros. The brand new Complaints Group appreciated the newest player’s cooperation and you will designated the new criticism because the ‘resolved’. The gamer of Saxony-Anhalt got ineffective within the withdrawing the girl winnings away from 400 euros. The new gambling enterprise kept coming back the cash to the woman gaming account even after ensures that the transaction manage procedure easily.

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The gamer is unable to be sure his account since the their evidence of put isn’t approved. Following the player given additional data to possess confirmation, the issue are efficiently solved. The player of Austria could have been awaiting a detachment to have below 14 days.

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